Order Online

Our Goal is to Ship All Orders
Within 48 Hours!

Place Your Order via our SECURE Online Form!!!
IF YOU SEND US YOUR ORDER BY SNAIL MAIL!
Mail your Order to: P.O.Box 222295 Carmel, CA 93922. Realize that mail takes 2-5 days in transit, so plan accordingly. If you pay by check it must clear our bank before we can ship your order (allow 7-10 days for California banks and 12-15 days for out-of-state banks). We do accept multiple forms of payment, i.e., check + M.O. + MC/Visa - which is recommended to expedite your order and as a check guarantee. Be sure to list alternate product choices and colors to help us avoid back orders and your phone numbers in case we need to contact you. Click here to print an ORDER BY MAIL FORM.
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HAVE A QUESTION?
EMAIL OUR GUIDE LINE OR CALL (831) 620-0911
Our ORDER LINE is staffed with knowledgeable SALES GUIDES from 8 AM - 6 PM Monday thru Saturday, 12 - 5 PM Sunday PST. Our SALES GUIDES are familiar with the use, application, fit and function of all our merchandise. We recommend filling out our Order Form before calling as well as jotting down any questions you may have. Be sure to have your Credit Card Number handy to place your order. 24 HR ACCESS via FAX (831) 620-0977 or ONLINE ORDER!
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HELPFUL HINTS FOR ORDERING BOOTS AND CLOTHING...
Please include your regular sizes. State your running shoe size for all climbing shoes & boots, unless you already know what size fits you the best. If in doubt mail or Fax a tracing of both your feet with the length and width of your feet noted in inches. Clothing is unisex (unless specified otherwise). Try on clothing or shoes as soon as you receive your order. Please take care to keep them clean and in new condition (wear shoes indoors only) until you're satisfied with the fit, color and style. We do not accept return of worn, soiled, rumpled or dog hair "decorated" clothing - which will be sent back... at your expense!
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WE MAKE RETURNS & EXCHANGES EASY!
In the best interest of all customers we cannot accept the return of rope, web or hardware. Returns or exchanges of other, regularly priced items - purchased from Mountain Tools - must be received at Mountain Tools within 30 days from your order's ship date - this liberal amount of time allows you to try on and evaluate our merchandise in the comfort of your home or office. If you are ordering shoes and need another size please call us right away - we will rush you another pair. Items returned after 30 days, if accepted, will be assessed a restocking charge of 15% or more. SALE items are are non-returnable unless specifically noted. Special Order merchandise is non-returnable. All returned merchandise must be in new condition and in its original packaging. Shipping charges are consumed at the time of purchase and are therefore not refundable. For return / refund amounts due under $10, we will issue a store credit for use on a future order. If you need to return or exchange any merchandise, you must first call Customer Service for a RETURN AUTHORIZATION # (RA#'s expire in 10 days). Any items sent back to us without RETURN AUTHORIZATION will be refused, or accessed a handling and restocking charge of 15% minimum. Returned items must be clean and free of dirt, dust and oder or will be subject to charges. Attach a copy of your Invoice and follow the shipping instructions given. Merchandise shipped back without an RA# or to the wrong address is subject to refusal, return shipping and handling charges or a restocking and processing fee - at our option.
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MANUFACTURING DELAYS / STOCK OUTS / BACK ORDERS. . .
If we cannot ship all or part of your order within 30 days, we will notify you by email or postcard with an estimated ship date. Please realize we cannot be responsible for manufacturer, distributor or freight carrier delays. If you have a deadline (climbing trip, vacation, departure of an expedition, etc.) please order early, advise us of your deadline and allow extra time to receive your order. You may, at any time, instruct us to substitute another product or cancel any Back Order. At our option, we may cancel any Back Orders less than $20.00, older than 90 days or for items discontinued or unavailable from the manufacturer.
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PERIODIC SPECIAL PROMOTIONS & SALES.
From time to time, we run special limited sales and promotional offers. In order to qualify for merchandise and prices offered, you must mention the offer when placing your order by telephone or note it in the "comments" box on your Online Order Form as requested. Some sales and offers are by invitation only and subject to our acceptance. We do reserve the right to refuse service for any reason. Others are "open sales" - like our Sale Page - and available to the general public. Special promotional items are subject to a courtesy 10 day size exchange but are not returnable for cash or credit. Items from our SALE page are shipped free in the continental US, be sure to mention this special promotion to recieve special pricing. SALE page items are non-returnable unless otherwise noted.
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INTERNATIONAL ORDERS ÁNO PROBLEMO!
For Orders being shipped to foreign countries we utilize Federal Express, the US Postal Service or your designated carrier. Foreign country customs and any taxes or duties are the customer's responsibility. Be aware that clearing customs may take several days, so plan well in advance. Our delivery estimates do not include this additional time. Please advise us of any requested delivery date and if you would like out of stock items to be back ordered (extra shipping charges will apply.) We encourage you to email with any questions or for an estimate of shipping charges. Actual shipping charges will be quoted on your order confirmation before shipping. Visa/MC orders must be accompanied by a photo of your credit card (both sides, with signature). Mail Orders must be paid in U.S. Dollars via International Money Order. Money Orders can be sent to us inexpensively via Global Express Mail for fast service. Click here for Currency Conversion
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WE GUARANTEE FEDERAL EXPRESS OVERNIGHT DELIVERY!
If you need something in a hurry, give us a call! Fed-Ex Service is available to most major cities throughout the world. Check with a SALES GUIDE for product availability, zip codes and cities served, transit times and delivery charges. Orders placed before noon will be shipped the same day and delivered via Fed-X PRIORITY the next day 10:30 or noon, or Fed-X STANDARD OVERNIGHT by 5 pm - guaranteed! We prefer a business address which is delivered earlier and is less expensive. Residential Surcharge of $3.00 applies and $.30 / $100 value insurance is billed. A variable Fuel Surcharge (set by Fed Ex) is added to the base rate. Saturday delivery available for a $10 surcharge. International deliveries - no problem, FAX or call for an exact quote!
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FEDERAL EXPRESS ECONOMY AIR SERVICE IS DELIVERED IN 2 business days...AIR SAVER in 3 business days
Our Federal Express delivery is very affordable with "on line" computerized package tracking as well as guaranteed delivery. Rate estimates for ECONOMY AIR are based on total package weight. Examples: 3 lbs = $22.00, 5 lbs = $26.00, 10 lbs = $39.00 in the Continental US (add $15 for Alaska and Hawaii) for Economy Air. Actual rate quotation will be given with order confirmation. We will ship your ECONOMY AIR package within 48 hours of receipt of your order. We prefer a business address which is delivered earlier and is less expensive. Residential Surchage of $3 and $.50 / $100 value is billed for insurance.
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FEDERAL EXPRESS GROUND & HOME DELIVERY ($3 surcharge for residential deliveries) 3-10 days...
If you're not in a hurry to receive your order, we recommend Federal Express Ground delivery which takes 2-4 business days in transit on the West Coast and adjoining states, 4-7 days for Rocky Mountain, Plains States & 6-8 business days for states East of the Mississippi (not including weekends or holidays). Be sure to allow plenty of time to receive your order! Remember we need your Company's name, a street address that can be found by Fed Ex and a signature upon receipt. For your convenience we have divided the U.S. into 5 Areas and have established average Surface Rates for MAIL ORDERS (see below). We prefer a business address which is delivered earlier and is less expensive.Extra heavy or oversized packages and residential deliveries subject to additional charges. $.30 / $100 value is billed for insurance and a Fuel Surcharge (established by Fed Ex) will apply.

GROUND SHIPPING CHARGES (insured) up to lbs.
AREA 1 1-3 days $6.50 (NOR CA & West NV)
AREA 2 2-3 days $7.50 (WA, OR, East NV, SO CA)
AREA 3 3-4 days $8.00 (ID, MT, WY, CO, UT, NM, AZ)
AREA 4 4-6 days $8.50 (ND, SD, NE, KS, OK,TX,MN,IA,MO,AR,LA)
AREA 5 5-8 days $10.00 (states East of the Mississippi)
AREA 6 10-14 days $17+ (CANADA)
Certain items require extra shipping charges.
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COD SERVICE AVAILABLE FOR AN EXTRA $10.00!
We accept COD Orders within the Continental U.S. and deliver them via Federal Express. To determine the exact charges and the total due, please call our ORDER LINE. Payment must be made by U.S. Postal or U.S. Bank Money Order (no cash or check payments accepted) to Mountain Tools.
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DOMESTIC & INT'L PRIORITY MAIL, AIR PRIORITY & EXPRESS MAIL, P.O. BOX, GENERAL DELIVERY and APO/FPO ADRESSES...
These addresses are shipped Air Priority- 1st Class, Insured. Call, FAX or email for exact quote or specify that we may bill your Visa or Master Card for shipping charges. Estimates can be looked up at www.usps.gov. There is a $3 handling charge for postal delivery.
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PRICING POLICY...
Prices advertised on the web are subject to change without prior notice. We adjust prices Feb 1st and August 1st and throughout the year in response to manufacturers increases and decreases (yes this happens too). If you have questions about our pricing (or discounts) please ask at the time of your order!
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